At Bndldealz Marketplace, we take pride in providing authentic, factory-sealed Caribbean grocery and specialty products. If there's an issue with your order, we're here to help.

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Returns

Due to food safety regulations, we do not accept returns of grocery or consumable products unless the item:

• Arrives damaged
• Is defective
• Is incorrect

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and its packaging

Once we've reviewed your request, we'll provide a replacement, refund, or another appropriate resolution.

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Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution or payment provider.

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Non-Returnable Items

For food safety reasons, we cannot accept returns of:

• Opened products
• Used products
• Consumable grocery items
• Products returned due to taste, personal preference, or a change of mind

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Lost Packages

If your package is lost during transit, please contact us. We'll work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

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Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before they can be reshipped.

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Contact Us

If you have any questions about your order or this Returns & Refund Policy, please contact us.

Email: support@bndldealz.com

We aim to respond within 1–2 business days.