Refund policy
At BNDLDEALZ, we take pride in providing authentic, factory-sealed Caribbean grocery products. If there is an issue with your order, we're here to help.
Returns
Due to food safety regulations, we do not accept returns of grocery or consumable products unless the item:
- Arrives damaged
- Is defective
- Is incorrect
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will provide a replacement or refund as appropriate.
Refunds
Approved refunds will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Non-Returnable Items
For food safety reasons, we cannot accept returns for:
- Opened products
- Used products
- Consumable grocery items
- Products returned due to taste or personal preference
Lost Packages
If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.
Contact Us
If you have any questions regarding your order, please contact us:
Email: support@bndldealz.com
We aim to respond within 1–2 business days.
