Shipping Policy

Thank you for shopping with Bndldealz Marketplace.

We are committed to delivering authentic Caribbean groceries and specialty products safely, reliably, and efficiently to customers across Canada, the United States, and eligible international destinations.

We offer FREE SHIPPING on selected products to qualifying U.S. states and Canadian provinces, along with flat-rate and carrier-calculated shipping options depending on your destination.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Business days exclude weekends and applicable public holidays.

Shipping Destinations

We currently offer shipping to eligible addresses in:

• Canada

• United States

• United Kingdom

• Mexico

• Other international destinations where shipping services are available through our couriers

Shipping availability depends on carrier service coverage, product eligibility, destination restrictions, and applicable import regulations.

Available shipping options and rates are determined by the delivery address entered at checkout.

If shipping services are unavailable for your destination, you may not be able to complete checkout.

Shipping Rates & Delivery Estimates

Shipping rates and delivery services vary by product and destination.

FREE SHIPPING is available on selected products to qualifying U.S. states and Canadian provinces.

For other eligible orders, flat-rate or carrier-calculated shipping options may apply.

All applicable shipping charges and available delivery estimates are displayed at checkout before payment.

FREE SHIPPING — Selected Products & Destinations

🚚 FREE SHIPPING • TRACKING INCLUDED

Free shipping is available on specially designated products delivered to selected U.S. states and Canadian provinces.

• Free shipping applies only to eligible products and qualifying delivery addresses.

• Eligible products are identified by a FREE SHIPPING offer on their product pages.

• No shipping charge applies to qualifying items when the applicable free-shipping conditions are met.

• Shipment tracking is included.

• Delivery estimates depend on the destination and available carrier services.

• Orders containing non-qualifying products may incur shipping charges.

Free-shipping eligibility is determined by the products ordered and the shipping address entered at checkout.

Customers outside the qualifying destinations may still purchase eligible products using available paid shipping services.

Canada — Carrier-Calculated Shipping

For Canadian orders that do not qualify for free shipping, rates are calculated automatically at checkout based on the delivery address, package weight, dimensions, and available carrier services.

Available carriers and services may include:

• Canada Post: Expedited Parcel and Priority

• Purolator: Ground and Express

Delivery estimates are determined by the selected carrier service and destination.

United States — Flat Rate Shipping

Standard Shipping — $16.99

• Flat-rate shipping to eligible U.S. addresses for orders that do not qualify for free shipping.

• Estimated delivery: 5–8 business days after order processing.

• Tracking included.

Selected products shipped to qualifying U.S. states receive FREE SHIPPING instead of the standard shipping charge, subject to eligibility.

United Kingdom — Carrier-Calculated Shipping

Shipping rates are calculated automatically at checkout based on the delivery destination, package weight, dimensions, and available carrier services.

Available services may include:

• Canada Post: Tracked Packet International and Xpresspost International

• Purolator: Eligible international services

Delivery estimates depend on the selected carrier service, destination, and customs processing.

Mexico — Carrier-Calculated Shipping

Shipping rates are calculated automatically at checkout based on the delivery destination, package weight, dimensions, and available carrier services.

Available services may include:

• Canada Post: Tracked Packet International and Xpresspost International

• Purolator: Eligible international services

Delivery estimates depend on the selected carrier service, destination, and customs processing.

Other International Destinations — Carrier-Calculated Shipping

We may offer shipping to additional countries where delivery services are available through our shipping partners.

• Shipping availability is determined by courier coverage and product eligibility.

• Rates are calculated automatically at checkout based on the destination, package weight, dimensions, and available services.

• Delivery estimates vary by country, courier, and customs processing requirements.

• Certain products or destinations may be restricted.

International shipping is subject to courier availability and applicable destination regulations.

If no shipping service is available for your address, checkout may not be possible.

Shipping Charges

Carrier-calculated shipping rates may include applicable handling charges to cover packaging, shipping preparation, and related fulfillment expenses.

Any applicable shipping charge is displayed at checkout before the order is placed.

Delivery Timeframes

Delivery estimates begin after an order has been processed and dispatched.

All delivery timeframes are estimates rather than guaranteed delivery dates.

Actual transit times may vary due to carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Order Tracking

Tracking is included with our designated free-shipping offers and U.S. standard shipping service.

For other shipping services, tracking availability depends on the selected carrier option.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow up to 24 hours for tracking updates to appear after dispatch.

Tracking availability and update frequency may vary by carrier and destination.

International Shipping & Customs

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the shipping price.

FREE SHIPPING covers the applicable shipping charge only and does not automatically include import duties, taxes, or customs-related fees.

Customs processing times vary by destination and may result in additional delivery delays.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

If a shipment is delayed, rejected, or returned by customs, please contact us for assistance. Any applicable refund or reshipment will be handled in accordance with our policies and applicable laws.

Damaged, Defective or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery whenever possible.

To help us investigate and resolve your concern promptly, please provide:

• Your order number

• Photos of the shipping box

• Photos of the damaged product(s), if applicable

• Photos of the shipping label

• A brief description of the issue

We will review your claim and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

The recommended 48-hour reporting period does not limit any statutory consumer rights.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your delivery address carefully before submitting your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.

Address changes cannot be guaranteed once an order has been processed or dispatched.

Delayed Shipments

While we strive to meet estimated delivery timeframes, occasional delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions

• Customs inspections or clearance delays

• Carrier disruptions

• High shipping volumes

• Public holidays

• Transportation or logistical disruptions

If your shipment is significantly delayed or tracking information has not updated for an extended period, please contact us so we can assist with investigating the shipment.

Any rights or remedies provided by applicable consumer protection laws remain unaffected.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on their contents, packaging, destination, or applicable import regulations.

We reserve the right to cancel an order that cannot legally or safely be shipped to its destination.

If an order must be cancelled before dispatch because shipping is unavailable or prohibited, a refund will be issued to the original payment method.

Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

Bndldealz Marketplace

Email: support@bndldealz.com

Website: https://bndldealz.com

We aim to respond to customer inquiries within 1–2 business days.

Bndldealz Marketplace reserves the right to update this Shipping Policy as shipping services, carrier rates, promotional offers, and delivery destinations change. Shipping charges and options displayed at checkout apply to the order being placed.