Thank you for shopping with Bndldealz Marketplace.

We are committed to delivering authentic Caribbean grocery and specialty products safely and efficiently to customers in Canada, the United States, and selected international destinations.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Destinations

We currently ship to customers in:

• Canada
• United States
• United Kingdom
• France
• Italy
• Mexico
• Brazil
• Argentina
• Colombia
• India
• Japan
• China

We continue to expand our international shipping network and may add additional destinations over time.

Shipping Rates

Shipping costs are calculated during checkout based on:

• Delivery destination
• Package weight
• Package dimensions
• Shipping method selected

Any available free shipping promotions will be clearly displayed during checkout.

Delivery Estimates

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Canada – Standard Shipping: 9–14 business days
• Canada – Expedited Shipping: 3–5 business days
• United States – Standard Shipping: 9–14 business days
• United States – Expedited Shipping: 3–5 business days
• International: Delivery times vary depending on the destination and shipping method selected at checkout.

Actual delivery times may vary due to carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Damaged or Missing Orders

If your order arrives damaged, defective, or items are missing, please contact us within 48 hours of delivery.

To help us resolve your claim promptly, please provide:

• Your order number
• Photos of the shipping box
• Photos of the damaged product(s)
• Photos of the shipping label

We'll review your claim and provide an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before they can be reshipped.

Delayed Shipments

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Customs inspections
• Carrier delays
• High shipping volumes
• Public holidays

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@bndldealz.com

We aim to respond within 1–2 business days.